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d. Refunds and Cancellations: All Token purchases are final and non-refundable,
except as required by law or in cases where a technical error prevents the successful
delivery of Tokens. Tokens function as a form of digital currency used to purchase
story content within the App. If you voluntarily terminate your account, any unused
Tokens will be forfeited, and no refunds or credits will be provided.
e. Non-Transferable: Tokens are linked to your account; you may not transfer, sell, or
share them with others unless we provide an official in-App mechanism.
5. REFUND POLICY
a. Digital Content Delivery: Because Tokens are exchanged for digital story content
within the App, no refunds are provided once Tokens are purchased and credited to
your account, except as mandated by local consumer protection laws.
b. Payment Disputes: In the event of a payment dispute, such as an unauthorized
purchase made by a child, you should first contact the platform through which the
purchase was made (e.g., Apple App Store, Google Play), as they may offer refunds
in accordance with their respective policies. While all sales are generally final, we may,
at our sole discretion, issue a Token credit if a technical fault or error occurred during
the transaction.
c. Subscription Plans (if subscription plans are made available in the future.): If you
subscribe to a bundle of Tokens or premium features, cancelation will prevent future
charges, but no pro-rated refunds will be given for the current billing cycle.
6. CHILDREN’S PRIVACY (COPPA & GDPR-K COMPLIANCE)
a. COPPA: We comply with the Children’s Online Privacy Protection Act (COPPA) in the
U.S. We do not knowingly collect personal information from children under 13. The
App allows children to interact with story content by selecting character names or age
levels, but we do not collect, store, or link any of this information to individual users.